Pay Your Bill

For your convenience, The Queen’s Medical Center offers the option to securely pay your bill online. Payments are normally posted to your hospital account within 2 business days.

To make a payment, you will need the hospital account number on your hospital billing statement and the patient’s date of birth. 

If you have questions about your hospital account or the online bill payment process, please call Patient Financial Services at 808-691-5300.


Monday - Friday 8:00 am - 4:30 pm
(closed on most major holidays)

Payment Options

Call Patient Billing


Pay Online Without Logging In
Pay Bill
Pay By Mail
Patient Billing
1301 Punchbowl Street
Honolulu, HI 96813
Pay In Person
Patient Billing
1301 Punchbowl Street
Honolulu, HI 96813



The Queen’s Medical Center accepts most insurances. Your doctor will decide which procedures, tests and other consultations you may need. However, many health plans require pre-certification and sometimes predetermination of medical necessity prior to care being rendered. In addition, some services may not be a covered benefit for some plans. Please contact your insurance company to verify eligibility.

Financial Assistance

The Queen’s Medical Center is committed to providing medical services to patients and objectively considers each patient’s financial ability to pay for the cost of hospital services.

The Financial Assistance Policy, also known as Charity Care, offers emergency and other medically necessary services at low or no cost to the patient. A discounted rate is applied to eligible patients who do not have or cannot obtain adequate financial resources to pay for their medical care. Our staff will assist individuals, free of charge, in applying for eligible governmental health insurance programs, such as Medicare and Medicaid/Quest. Upon approval of the financial assistance application, individuals will receive a 100% or a 65% discount. Applicants may be screened for Medicaid eligibility and requested to cooperate with applying for Medicaid-Quest.

Eligibility Requirements

Financial assistance is generally determined by a sliding scale of total household income based on Federal Poverty Guidelines for US citizens and US residents, or based upon the country minimum wage annualized for non-US citizens and non-US residents.

About Our Financial Assistance Policy

Please visit Patient Financial Services where a representative will provide you with an application for Financial Assistance upon request. You may also contact a Patient Account Representative at 808-691-5300, Monday through Friday from 8:00 am to 4:30 pm to request an application.

List of Covered Providers

Availability of Translations

Financial Assistance Application and Plain Language Summary are available in Japanese, Samoan, Vietnamese, Korean, Chinese, Tongan, Chuukese, Tagalog and Ilokano.  


At this time, only Queen's inpatient and outpatient hospital bills may be paid online using MasterCard, Visa, American Express or Discover. Physician billing is not included at this time. The Queen's Medical Center does not charge a fee for online payments.
Yes. The transaction portion of our website is protected with the latest encryption software.
Online access to account information is not available at this time. For account information, please call our Patient Financial Services at 808-691-5300 during our business hours (Monday to Friday 8:00 am - 4:00 pm).
If you have any questions, please call 808-691-5300 during our business hours (Monday to Friday 8:00 am - 4:00 pm).
Yes. Enter the Country/Providence in City Field, "HI" in state field, and enter "99999" in Zip Code Field.